THE MERITS OF INBOUND CUSTOMER SERVICE OUTSOURCING
Any organization, big or small, that is involved in selling products and services, should seriously consider having an inbound call center service to accommodate queries and requests from their clients. In today’s business climate, customer service is the name of the game. The company that is able to keep in touch with clients and makes itself accessible will definitely win the race. Customers nowadays are fickle and demanding. They always want to get their money’s worth. If you will be unable to entertain their questions, then there’s a great possibility that they will simply shift to another company. Such is the reality of today’s business and this is why it is important to have a competent customer service system in place. As outsource customer service of clients increase though, it becomes harder and harder to accommodate customers. This is where inbound customer service outsourcing comes in.
When the volume of customer calls becomes too much too handle for an organization already then that organization is better off sending his customer service offshore. Countries like the Philippines and India provide excellent inbound customer outsourcing services. Of course, you can always outsource to a local company But it is a fact that the price of labor in developing countries is several times cheaper than in developed ones. The price difference is just too significant to ignore and this is why many companies have turned to inbound customer service outsourcing.
If you are worried about cultural and language differences, then you will be delighted to know that workers in the Philippines for example are highly trained and that English is a widely spoken language in the country. In fact, call canter agents in the Philippines even go through English language training so they will become natural-sounding English speakers. The Philippines is home to thousands of highly skilled customer service agents and the country has a stable telecommunications system in place so you need not worry about business disruptions.
Inbound customer service outsourcing has become the norm in business already and companies who do not subscribe to this service run the risk of losing customers and business. Sure, outsourcing involves some risks but the benefits far outweighs them. And one of the greatest benefits of outsourcing, as mentioned earlier in this article, is the savings that it brings. Companies that outsource save anywhere from 50% to 70% off workforce-related expenses.
With inbound customer service outsourcing, you can experience greater efficiency as it frees up money, time and other resources that can now be used for more important aspects of your business. Ultimately though, outsourcing your customer service function to companies overseas will give you the peace of mind knowing that your customers are being attended to 24 hours a day, seven days a week.
Utilizing this inbound service strategy is one of the best ways to expand your business without spending a lot of money. If the process of outsourcing seem confusing to you, then what you can do is hire a company that will manage outsourcing requirements on your behalf.